Darby, PA Guide to Safer, Simpler Technology in Assisted Living

Older adult in assisted living using a tablet with a family video call and written instructions nearby

Living in an assisted living community can become easier and more connected with the right technology. Phones, tablets, televisions, medication reminders, and emergency devices may help residents communicate, manage daily routines, and stay in touch with family. The key is choosing tools that are simple, secure, and suited to the resident’s abilities.

For residents in Darby, PA, technology can also help with practical concerns such as seasonal weather, transportation coordination, appointment reminders, and communication during power or service interruptions. Technology should support independence without creating confusion or replacing personal support.

Which devices are easiest for older adults to use?

Simple devices with large text, clear controls, and reliable charging systems are usually easier to manage. A basic smartphone, tablet, or voice-enabled device may be useful, but the best choice depends on vision, hearing, memory, hand strength, and comfort with screens.

Helpful features include:

  • Large icons and adjustable text size
  • Strong volume controls and clear audio
  • A bright screen with reduced glare
  • A physical charging stand or easy-to-see charging cable
  • Fewer apps on the home screen
  • A case that is easy to grip
  • Emergency contacts saved in an obvious location

A device with many advanced features is not necessarily more useful. Too many notifications, unfamiliar icons, or complicated menus can make everyday tasks harder. Removing unnecessary apps and turning off nonessential alerts may improve confidence.

How can residents stay connected with family and friends?

Video calls, regular phone calls, and messaging can help residents maintain relationships while adapting to assisted living. Video calls may be especially helpful when family members cannot visit in person, but audio calls can be more comfortable for someone who finds video distracting or tiring.

A practical setup may include:

  • A short list of favorite contacts
  • A written card with simple calling steps
  • Scheduled call times
  • Headphones or a speaker for clearer sound
  • A stand that keeps the tablet at eye level
  • Permission from the resident before others assist with calls

Family members should avoid taking over the device completely. Showing one task at a time—such as answering a call or opening a photo—allows the resident to build familiarity. Repeated practice is often more useful than a long explanation.

Residents who have trouble hearing may benefit from captions, amplified sound, or an assistive listening setting. If a device is difficult to hear even at a safe volume, hearing-related guidance may be appropriate before increasing the volume further.

What technology can help with reminders and daily routines?

Digital reminders can support routines involving meals, activities, hydration, appointments, and medications. A phone alarm or calendar reminder may be enough for some residents. Others may need a large-display clock, spoken reminders, or a written schedule placed near the device.

Technology should not be used as the only safeguard for medications when missed or repeated doses could cause harm. A reminder can prompt a person, but it cannot always confirm that medication was taken correctly. Medication routines should follow the resident’s care plan and instructions from authorized care staff or medical professionals.

Useful reminder practices include:

  • Use different alarm sounds for different tasks
  • Label reminders with plain language
  • Avoid setting too many alerts at once
  • Review reminders when routines change
  • Keep a backup paper schedule
  • Test alarms at the time they are expected to sound

Seasonal changes can also affect routines. During periods of heavy rain, extreme heat, or colder weather, residents may need reminders about hydration, appropriate clothing, indoor activities, or changes to transportation plans.

How can older adults avoid scams and unsafe messages?

Residents should be cautious with unexpected calls, texts, emails, or pop-up messages. Scammers may claim that an account is locked, a payment is overdue, or a family member needs urgent help. The safest response is to pause and verify the request through a trusted contact method.

Warning signs include:

  • Pressure to act immediately
  • Requests for passwords, payment cards, or account numbers
  • Instructions to purchase gift cards or send money
  • A caller who refuses to provide written information
  • A message saying secrecy is required
  • A request to install unfamiliar software
  • A link that looks unusual or contains spelling errors

A legitimate organization should not need a resident’s password or ask for a rushed payment through an unfamiliar method. Do not click an unexpected link simply to find out where it leads. Delete the message or ask a trusted person to review it.

Assisted Living photo from Adobe Stock
Adobe Stock Photo

Residents can also reduce unwanted contact by blocking suspicious numbers, enabling spam filters, and keeping social media accounts private. Personal details such as birth dates, apartment numbers, travel plans, and financial information should not be shared publicly.

What privacy settings should be reviewed?

Privacy settings control who can see information, use an account, or access a device. These settings deserve attention when a resident moves into assisted living because devices may be used around more people than before.
Review the following areas:

  • Screen-lock password or passcode
  • Emergency contact information
  • Location sharing
  • Microphone and camera permissions
  • Automatic photo backups
  • Shared family accounts
  • Password recovery options
  • Notifications that appear on the lock screen

A passcode should be easy for the resident to remember but difficult for others to guess. It should not be written on the device or shared widely. If a trusted helper needs access, the arrangement should be clear and limited to specific tasks.
Residents should also decide whether photographs, health information, or conversations may be shared with family members. Convenience does not remove the resident’s right to privacy.

How should residents prepare for power or internet interruptions?

Technology may not work during a power outage, weak wireless connection, or service interruption. This is particularly relevant during severe weather, when charging and communication may become more difficult.
Keep a basic backup plan that includes:

  • A charged mobile phone
  • A written list of important phone numbers
  • A flashlight
  • Extra batteries if needed
  • A paper copy of transportation or appointment details
  • A reminder of where to go for assistance
  • Instructions for using the phone without internet access

Emergency information should never exist only inside an app. A paper list can be kept in an easy-to-find location, while sensitive information should be protected from unnecessary access.
Residents who rely on medical devices, powered mobility equipment, or internet-connected monitoring tools should understand the backup procedures provided through their care arrangements. Safety planning may require assistance when equipment depends on electricity.

How can family members make technology less frustrating?

Patience and consistency matter more than technical knowledge. Family members can help by using the same words for each step, writing instructions in large print, and changing only one setting at a time.
Avoid correcting every mistake immediately. Allowing the resident to try, pause, and ask questions supports confidence. It can also help to create a one-page guide with pictures or numbered steps for the tasks used most often.
Technology should be reassessed if a resident begins missing calls, responding to suspicious messages, becoming distressed by alerts, or forgetting how to use a device that was previously familiar. Changes in vision, hearing, memory, dexterity, or medication routines may mean the setup needs to be simplified.

The most useful technology is not always the newest. A dependable device, clear instructions, appropriate privacy settings, and a backup plan can provide more value than a complicated collection of apps and gadgets.

The Pennsylvania Assisted Living Association

In Partnership With

The Pennsylvania Assisted Living Association

The Pennsylvania Assisted Living Association (PALA) is the only statewide organization dedicated exclusively to supporting assisted living residences and personal care homes across Pennsylvania, focusing strongly on the individuals and families who rely on these services. PALA advocates for safe, affordable, high-quality, person-centered care that promotes dignity, independence, and informed choice, while working with state agencies and policymakers to strengthen standards, protect resident rights, and enhance the quality of life throughout the Commonwealth.